Forgetting your password or getting locked out of your account is one of the most stressful issues when using a cryptocurrency exchange. Binance offers a comprehensive account recovery process, and in most cases you can successfully regain access. We recommend registering on Binance through the official channel and setting up proper security in advance, and downloading the official Binance APP to reduce account security risks.
How to Reset a Forgotten Login Password
If you've forgotten your Binance account password, you can reset it using the email or phone number you registered with. On the login page, click the "Forgot Password" link and enter your email address or phone number. The system will send you a verification code.
After entering the verification code, you can set a new password. The new password must meet security requirements: at least 8 characters, including uppercase and lowercase letters and numbers. After setting the new password, for security reasons, withdrawals will be restricted for 24 hours.
If you've forgotten both your email password and your Binance password, you'll need to recover your email account first. If your registration email is no longer accessible, you'll need to contact Binance support for manual verification, which may require providing ID documents and account-related information.
Reasons for Account Lockouts and Solutions
Account lockouts typically occur for several reasons: multiple incorrect password attempts, triggering security risk controls, or you voluntarily disabling the account. The unlocking method varies depending on the cause.
Locked due to incorrect passwords: The system will automatically lock your account for a period (usually 2 hours). Wait until the lockout period ends and try logging in again. We recommend using the password reset feature during the waiting period to set a new password.
Locked due to security risk controls: This is usually a protective measure when the system detects unusual login activity. You'll need to pass security verification to unlock, including email verification, phone verification, and identity verification. If you cannot unlock it yourself, contact Binance support and provide identity information for manual unlocking.
What to Do If You Lose Your Google Authenticator
If you've replaced or lost the phone linked to your Google Authenticator, you won't be able to get the verification codes needed to log in. In this case, you'll need to go through Binance's authenticator reset process.
After entering your email and password on the login page, select "Unable to use authenticator" on the verification code page. The system will guide you through the reset process, requiring identity verification including uploading an ID photo and completing facial recognition. Once approved, the authenticator will be unlinked.
To prevent this situation, always save your backup key when setting up Google Authenticator. Write the key down on paper and keep it in a safe place. With the backup key, you can re-link the authenticator on any new device.
Tips for Preventing Account Issues
Prevention is always better than recovery. Following these steps can effectively avoid account problems. First, use a password manager to save your passwords — it's both secure and prevents forgetting. Second, save your Google Authenticator backup key, preferably in multiple secure locations.
Third, keep your registered email and phone number active. If you change your email or phone number, promptly update the linked information in your Binance account. Fourth, keep a record of your registration information, including your registration email, phone number, and approximate registration date.
Fifth, enable multiple security verification methods. Link your email, phone, and Google Authenticator simultaneously — if one fails, you can recover through the others. Building a comprehensive security system is the best way to protect your digital assets.