Many users encounter KYC verification failures on Binance, which can be frustrating. But don't worry — most problems have clear solutions. If you haven't started verification yet, register a Binance account first, then install the Binance APP on your phone — using the camera for verification tends to go more smoothly.
What If Your ID Photo Doesn't Pass?
A rejected ID photo is the most common reason for KYC failure. Here's how to fix it: Ensure adequate lighting in your photography environment — avoid direct bright light and shadows. All four corners of the document must be fully visible in the frame without being covered by fingers or other objects. The photo must be clear and not blurry — make sure your phone has focused properly before capturing. Don't photograph a copy or a photo of a scan — you must photograph the physical document. The document surface shouldn't have glare — for laminated documents (like ID cards), adjust the angle to avoid reflections. We recommend placing the document flat on a dark surface (like a dark desk) for better contrast and easier system recognition. If multiple uploads still fail, try a different environment with better lighting.
Solutions for Facial Recognition Failures
Facial recognition failures are usually related to environment and technique. Ensure your face is centered and fully visible in the frame — don't wear hats, masks, or thick-framed glasses. Lighting should be even on your face — avoid backlighting or side lighting that creates shadows. Follow the on-screen prompts for actions (like blinking, turning your head) naturally without rushing. Ensure a stable internet connection — don't let it drop during video upload. Keep your phone camera clean — a dirty lens affects image quality. If the APP consistently fails, try using the web version with a computer webcam. Some phones' beauty filters may interfere with recognition — we recommend turning off beauty mode.
Failures Due to Incorrect Information
Personal information must exactly match what's on your ID. Don't use nicknames or abbreviations — it must be the legal full name on your document. Double-check birthdate and document numbers — a single digit error causes failure. Residential address should be detailed and consistent with the address proof required for advanced verification. If using a passport, ensure the romanization matches what's printed on the passport. Select nationality and country of residence correctly. If incorrect information was previously submitted, you may need to wait before resubmitting, or contact support to reset your verification status.
Handling Special Situations
Some special situations require specific handling. Expired documents need to be renewed before verification. After ID information changes (like a name change), use the new document. Each person can only verify one Binance account — duplicate verification attempts will be rejected. Some regional document types may not be supported — try using a passport instead. For failed corporate verification, more complete company documentation is needed. After multiple failures, retry frequency may be limited — wait 24-72 hours before trying again. For systematic verification issues, submit a support ticket with ID photos requesting manual review.
Contacting Support for Faster Processing
If multiple self-attempts fail, contacting Binance support is the most effective approach. In the APP, go to "Customer Service Center" and select identity verification-related issues. Describe your specific situation and attach clear ID photos and a selfie. Support may ask you to take a photo holding your ID alongside a piece of paper with "Binance" and the current date written on it for manual review. Manual review typically takes 1-3 business days. While waiting for review, you can continue using basic features — all restrictions are automatically lifted once verification passes. Stay patient and cooperate with support requests — the vast majority of verification issues can be successfully resolved.